RETURN AND REFUND POLICY

1. Return Period

At Marina Butik, we aim to make returns as straightforward as possible.

You may request a return within 30 days of receiving your order, subject to the conditions in this policy.

This commercial return period does not replace or restrict any statutory consumer rights. Consumers in the European Union generally have a statutory right to withdraw from eligible online purchases within 14 days of receiving the goods, subject to legal exceptions.

2. Return Conditions

To qualify for a return under our commercial return policy, items should be:

• In their original condition.

• Unused and unworn, except for handling reasonably necessary to inspect the item.

• Returned with any original tags and accessories, where applicable.

Original packaging may be requested where appropriate. However, the absence of original packaging alone will not automatically remove statutory withdrawal rights.

Certain products may be excluded from returns where a legal exception applies, such as sealed goods unsuitable for return for health protection or hygiene reasons once unsealed.

3. How to Request a Return

To request a return, contact us by email before sending your items back.

Please include:

• Your order number.

• The item or items you wish to return.

• The reason for the return, if you wish to provide one.

• Relevant photographs if the item is damaged or incorrect.

We will provide instructions on how to proceed. Please do not send items to an address that has not been confirmed for returns.

4. Return Shipping Costs

For voluntary returns under our commercial return policy, the customer is responsible for the direct cost of return shipping unless we agree otherwise.

If an item is faulty, damaged, incorrect or does not conform to the contract, applicable law may require us to cover the relevant return costs or provide another remedy.

5. Refunds

Once a return has been received and assessed, we will notify you of the outcome.

For refunds due under the statutory right of withdrawal, reimbursement will be made within the legal timeframe. We may withhold reimbursement until the returned goods have been received or evidence of return shipment has been provided, whichever occurs first, as permitted by law.

Refunds will generally be issued to the original payment method unless otherwise agreed or required by law.

The time it takes for the funds to appear in your account may depend on your bank or payment provider.

6. Damaged, Faulty or Incorrect Items

If you receive a damaged, faulty or incorrect item, please contact us as soon as reasonably possible.

Include your order number and photographs where helpful. We will review the issue and explain the available options.

Your statutory rights regarding faulty or non-conforming goods remain unaffected by this policy.

7. Exchanges

If you would like a different size, colour or product, contact us to ask whether an exchange is available.

Exchanges are subject to stock availability and applicable consumer law. Where an exchange is not possible, we will explain the available alternatives.

8. Order Cancellations

If you wish to cancel an order before it is dispatched, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped. This does not affect any statutory withdrawal or other consumer rights that may apply after delivery.

9. Contact Information

For return and refund enquiries, contact:

• Store Name: Marina Butik

• Business Name: Kolka E-Commerce

• Registration Number: 92789900

• Address: Volmolen 13, 2614 LS Delft, The Netherlands

• Email: marinabutikslovenija@gmail.com

• Phone: +31 6 14113353