SHIPPING POLICY

Order Processing

Orders are processed within 1–2 business days. Our processing days are Monday through Saturday, excluding Sundays and public holidays where applicable.

Orders placed before 3:00 PM Central European Summer Time (CEST), or Central European Time (CET) when applicable, are subject to our normal processing schedule. Processing times may vary during busy periods or promotional events.

Shipping Times

Estimated delivery times are:

• Order processing: 1–2 business days

• Estimated shipping time: 5–10 business days

• Estimated total delivery time: 6–12 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs procedures or other circumstances beyond our reasonable control.

Shipping Costs

• Standard shipping: €0.00

• Free standard shipping

Any applicable shipping costs will be displayed at checkout before you complete your purchase.

All prices displayed to consumers include VAT, where applicable, unless expressly stated otherwise.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information where available.

Please allow time for tracking information to become active after dispatch.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery details at checkout. If you notice an error, contact us as soon as possible.

We cannot guarantee that an order can be changed once it has entered processing or has been dispatched. Your statutory rights remain unaffected.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so we can help investigate the situation.

Nothing in this policy limits your rights under applicable consumer-protection law, including your rights concerning late or failed delivery.

Contact Information

For shipping questions, please contact:

• Store Name: Marina Butik

• Company Name: Kolka E-Commerce

• Legal Form: Sole Proprietorship

• KVK Number: 92789900

• VAT Number: NL004010333B97

• Address: Volmolen 13, 2614 LS Delft, The Netherlands

• Email: support@marinabutik.com

• Phone Number: +31 6 14113353

Customer service hours:

• Monday–Friday: 9:00 AM–5:00 PM CEST/CET

• Saturday–Sunday: 10:00 AM–5:00 PM CEST/CET